When you buy a new refrigerator or washer, getting rid of the old one can feel like a puzzle. Most San Antonio appliance stores offer haul-away services, but the details vary wildly. Understanding what's included—and what isn't—saves you from surprise fees and headaches on delivery day.
What's Typically Included in Standard Haul-Away
Most reputable appliance retailers include basic haul-away when you purchase a new appliance. This usually means the delivery crew will disconnect your old unit (if it's already accessible), move it out of your home, and load it onto their truck. At our family-owned store, this service is included with most purchases because we know San Antonio homeowners shouldn't pay twice for something that should be straightforward.
The crew will typically handle refrigerators, washers, dryers, and ranges that are in reasonably accessible locations. If your old appliance is on the same floor as the new one and doesn't require special tools to disconnect, you're generally covered. Many services also include proper disposal or recycling—important in Texas, where responsible disposal of refrigerants is required by state law.
Common Exclusions That Cost Extra
Here's where things get tricky. Most haul-away services exclude appliances in basements or second floors if stairs are involved. If your 20-year-old refrigerator is wedged in a tight utility room or your washer requires plumbing disconnection beyond a simple hose, expect additional fees ranging from $50 to $150.
Built-in appliances are another common exclusion. If your old dishwasher is secured under countertops or your range requires gas line disconnection, many delivery teams won't touch it without an extra charge. In San Antonio, where many older homes have custom-fitted appliances, this catches people off guard.
Hauling away more than one appliance at a time may also incur extra fees. Some chains charge $25 to $50 per additional unit. And if your old appliance isn't similar to what you purchased—say, you're buying a dryer but want to dispose of an old dishwasher—that's usually not covered.
The Hidden Disposal Fee Debate
Some big-box stores advertise "free haul-away" but tack on a separate disposal or recycling fee at checkout, sometimes $30 to $75. This isn't exactly dishonest, but it's not truly free either. Always ask for the out-the-door price including all fees before you commit.
At independent San Antonio stores, pricing tends to be more transparent because we're not dealing with corporate pricing structures that hide fees in fine print.
Questions to Ask Before Delivery Day
Before you schedule delivery, ask these questions: Is haul-away included in the price? Are there restrictions based on location in my home? Do you handle gas or water line disconnections? Is there a limit on how many units you'll remove? Will you haul away an appliance that's different from what I'm buying?
Getting clear answers prevents the awkward situation where delivery crews arrive, see your setup, and either refuse service or demand cash on the spot.
When you shop with us, haul-away is straightforward and included with your purchase. Whether you're replacing a washer that's been limping along through San Antonio summers or upgrading to a more efficient refrigerator, we handle the old unit without surprise fees. Check out our $899 in-stock washer and refrigerator options, and ask us about delivery and haul-away—we'll give you straight answers every time.